At Genting Casino Westcliff, responsible gaming is an operational and regulatory requirement. This document sets out the framework applied at the venue, the tools available to customers, the support organisations to which users may be directed, and the obligations that apply to both the casino and its customers under UK law.
Regulatory Framework
Genting Casino Westcliff operates within Great Britain and is subject to the requirements of the Gambling Act 2005 and the Licence Conditions and Codes of Practice (LCCP) issued by the UK Gambling Commission (UKGC). Under Condition 3.3.1 of the LCCP, all licensed operators are required to make responsible gambling information readily available to customers. This includes information on tools for monitoring and controlling gambling activity, self-exclusion options, reality checks, and access to specialist support services.
The UKGC social responsibility framework additionally requires operators to conduct affordability assessments, monitor customer behaviour to identify signs of harm, train staff to recognise and respond to at-risk players, and ensure that marketing does not target vulnerable individuals or persons under the age of 18.
Failure to comply with these requirements can result in regulatory action, including fines, licence conditions, or revocation of the operating licence.
Age Restriction
Gambling at Genting Casino Westcliff is restricted to individuals aged 18 or over. Age verification is carried out before any real-money participation is permitted. Persons under 18 are prohibited from gambling, and active steps are taken to prevent underage access. If you become aware of a minor attempting to access gambling services, this can be reported through the customer support channels indicated by the casino.
Player Protection Tools
A range of tools is available to help customers manage their gambling activity. These tools are available on request and, where applicable, through account settings.
Deposit limits
Customers may set daily, weekly, or monthly limits on the amount deposited into their account. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a cooling-off period before the change is applied.Loss limits
Customers may set a maximum loss threshold over a defined period. This restricts further play once the limit is reached within that period.Session time limits
Customers may define the maximum duration of a single gambling session. When the limit is reached, the session is ended automatically.Reality checks
Alerts are displayed at defined intervals during play, informing the customer of the time elapsed and prompting consideration of whether to continue.Time-out and cooling-off periods
Customers may request a temporary suspension of their account for a defined period. During a time-out, access to gambling is blocked. This option is available for short-term breaks.Self-exclusion
Customers who wish to stop gambling for a longer period may request self-exclusion. Once applied, self-exclusion cannot be reversed before the chosen period expires. Genting Casino Westcliff participates in the national self-exclusion scheme GAMSTOP, which allows customers to register once and be excluded from all UKGC-licensed online operators simultaneously.GAMSTOP is free to use and available at gamstop.co.uk. Exclusion periods available through GAMSTOP are six months, one year, or five years.
Permanent account closure
Customers who wish to close their account permanently may do so by contacting the support team. Permanent closure is irreversible.
Identifying Problem Gambling
The following are recognised indicators that gambling may have moved beyond recreational activity and may be causing harm:
- Spending more money or time gambling than intended
- Attempting to recover losses by gambling further
- Gambling with money needed for essential expenses
- Concealing gambling activity from family or others
- Feeling distressed, anxious, or irritable when not gambling
- Borrowing money or selling possessions to fund gambling
- Neglecting work, family, or personal responsibilities due to gambling
If any of these apply to you or someone you know, it is advisable to use the tools described in this document and to contact one of the support organisations listed below.
Support Organisations
Customers experiencing gambling-related harm may contact the following verified UK support services.
GamCare
Operates the National Gambling Helpline. Free, confidential, available 24 hours a day, 7 days a week.
Phone: 0808 8020 133
Website: gamcare.org.uk
BeGambleAware
Provides information, self-help resources, and referrals to professional support.
Website: begambleaware.org
Gamblers Anonymous UK
Peer-support fellowship with meetings across the UK.
Phone: 0330 094 0322
Email: [email protected]
Website: gamblersanonymous.org.uk
Gordon Moody
Provides residential treatment and recovery programmes for gambling addiction.
Email: [email protected]
Website: gordonmoody.org.uk
National Problem Gambling Clinic (NHS-linked)
Specialist clinical treatment for gambling disorder.
Phone: 020 7381 7722
Email: [email protected]
Website: cnwl.nhs.uk
Midlands Gambling Clinic
Regional NHS-linked service for gambling harm.
Phone: 0300 123 0996
Email: [email protected]
Website: midlandsgamblingclinic.org
Gambling Therapy
Global multilingual online support for gambling problems.
Website: gamblingtherapy.org
Samaritans
Emotional support for anyone in distress, including those affected by gambling harm.
Phone: 116 123 (freephone, 24/7)
Email: [email protected]
Website: samaritans.org
Banking Controls
Major UK high-street banks offer gambling block services that allow customers to restrict gambling-related transactions through their payment cards and accounts. These controls are independent of casino-level tools and can provide an additional layer of restriction. For details of available options, contact the relevant bank directly.
Responsible Gambling Principles
The following principles apply to all customers using the services of Genting Casino Westcliff:
- Treat gambling as entertainment, not as a source of income.
- Only gamble with money you can afford to lose.
- Set limits on time and money before you begin.
- Do not chase losses.
- Do not gamble when under the influence of alcohol or other substances.
- Do not gamble when emotionally distressed.
- Take regular breaks.
Operator Obligations
Genting Casino Westcliff is required to meet all social responsibility requirements set by the UK Gambling Commission. This includes maintaining visible access to responsible gambling information, providing functional player protection tools, training staff to identify and respond to at-risk behaviour, and ensuring that all marketing complies with UKGC advertising standards and does not target vulnerable persons or individuals under 18.
Responsible gaming procedures are reviewed on an ongoing basis in line with regulatory updates and guidance from the Gambling Commission.
Contact
To activate any of the tools described in this document, report a concern, or request account closure, contact the Genting Casino Westcliff customer support team directly. Contact details are available on the main contact page of the casino.